Shipping policy

Shipping Policy

Thank you for shopping with Westora. We aim to process and deliver your order as quickly and efficiently as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed on weekends or public holidays. During periods of high demand, promotions, or holidays, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Times

Estimated delivery times after your order has been processed are:

United States: 5–12 business days
International Orders: 7–20 business days

These timeframes are estimates and are not guaranteed.

Delivery times may vary depending on your location, shipping carrier, customs processing, weather conditions, holidays, or other circumstances outside our reasonable control.

Shipping Costs

Shipping costs, if applicable, are calculated and displayed at checkout before you complete your purchase.

From time to time, Westora may offer free shipping or promotional shipping rates. Any applicable conditions will be displayed on our website or during checkout.

Order Tracking

When tracking is available, you will receive a tracking number by email after your order has been shipped.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Multiple Packages

In some cases, items from the same order may be shipped separately due to product availability, warehouse locations, or fulfillment requirements.

If your order arrives in multiple packages, you will not be charged additional shipping fees beyond those shown at checkout.

Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your shipping address, please contact us immediately at info.shopi@proton.me.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee changes once an order has entered processing or has been shipped.

Westora is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

Delayed Orders

Occasionally, orders may experience delays due to circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, high shipping volumes, or other logistical disruptions.

If your order is significantly delayed, please contact us at info.shopi@proton.me, and we will assist you in checking the status of your shipment.

Lost Packages

If your tracking information indicates that your package has not been delivered within the expected delivery timeframe, please contact us at info.shopi@proton.me.

We will review the shipment information and, where appropriate, work with the shipping carrier to investigate the issue.

Packages Marked as Delivered

If your tracking information shows that your package was delivered but you cannot locate it, please:

Check around your delivery location and with household members or neighbors;
Verify that the shipping address on your order is correct;
Contact the shipping carrier for additional delivery information.

If you are still unable to locate your package, contact us at info.shopi@proton.me, and we will assist you where reasonably possible.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the customer and are not included in the product price or shipping cost.

Westora is not responsible for delays caused by customs authorities.

Refused and Undeliverable Packages

If a package is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another issue attributable to the recipient, additional shipping costs may apply.

Where permitted by applicable law, shipping and return costs incurred may be deducted from any applicable refund.