Refund policy

Return and Refund Policy

At Westora, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days of receiving your item.

Returns

To be eligible for a return, your item must be in the same condition in which you received it: unused, unworn, and in its original packaging. You will also need proof of purchase.

To start a return, please contact us at info.shopi@proton.me before sending any item back.

Items returned without first contacting us may not be accepted.

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you receive the wrong product, contact us at info.shopi@proton.me as soon as possible and include your order number and clear photos of the item and packaging.

We will review the issue and provide an appropriate solution, which may include a replacement or refund.

Non-Returnable Items

Certain items cannot be returned, including:

Personalized or custom-made products
Gift cards
Used or damaged items not caused by Westora
Items returned without their original packaging where applicable
Personal care or hygiene products that have been opened or used
Clearance or final-sale items where clearly marked as non-returnable

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

If you would like a different product, size, color, or variation, please contact us at info.shopi@proton.me.

Depending on availability, we may offer an exchange. In some cases, the fastest option will be to return the original item and place a new order.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your bank or payment provider to process and display the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info.shopi@proton.me.

Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible.

We cannot guarantee that an order can be canceled or modified once it has entered processing or has already been shipped.

Refused or Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned to us because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, any shipping or return costs incurred may be deducted from the refund where permitted by applicable law.